Shipping & Delivery Policy

At Evoking Health Nutraceuticals Private Limited, we are committed to delivering your products in excellent condition and within the shortest possible timeframe. Our goal is to provide you with a smooth, transparent, and reliable delivery experience, ensuring that every order reaches you safely, no matter where you are located.

1. How does the delivery process work?

Once you place an order on our website and the payment is successfully processed, your order enters our fulfilment system. Our team verifies the order details, performs quality checks, and prepares the package for shipment. We partner with reputed courier companies and postal services—both domestic and international—to ensure timely and secure delivery.

As soon as your order is dispatched, a confirmation email and SMS are sent to your registered contact details, along with the tracking number and courier partner information. This enables you to monitor the entire delivery journey right from dispatch to doorstep delivery.

2. How are the products packaged?

Your health and safety are our top priorities. Every product from Evoking Health Nutraceuticals is packaged using high-quality, tamper-proof materials to maintain product integrity and freshness. Before shipment, each order undergoes a thorough inspection to ensure there is no damage, leakage, or contamination.

Fragile items, if any, are wrapped with extra care and cushioning to prevent breakage during transit. We take pride in our packaging standards, ensuring your products reach you in pristine condition.

3. What is the range of locations to which we ship our products?

We currently deliver across India and to multiple international destinations through our trusted courier partners. Our delivery network covers most urban and semi-urban pin codes in India, as well as select countries across Asia, Europe, and North America.

If your location falls outside our standard delivery range, please contact our support team—we’ll do our best to arrange an alternative shipping solution wherever possible.

4. Is it possible for me to track my order?

Absolutely! Once your order has been dispatched, you will receive a tracking ID via email or SMS. You can use this ID to track your shipment on our courier partner’s website and check real-time updates about your order’s location and estimated delivery date. We believe in full transparency, so you’ll always know where your package is at any given time.

5. How long will it take for my order to reach me?

Our standard dispatch time is between 0–7 business days, depending on product availability and order volume. Once shipped, domestic orders are usually delivered within 3–10 working days, while international deliveries may take 10–20 working days, depending on the destination and customs regulations.

External factors such as weather conditions, strikes, or courier delays may occasionally affect the delivery timeline, but we constantly monitor and coordinate to minimize such delays.

6. What time of the day will my order be delivered?

Our courier partners deliver orders between 9:00 AM and 8:00 PM, Monday through Saturday. Delivery schedules may vary slightly depending on the service area and local courier operations. If you are unavailable during delivery, the courier company will usually attempt re-delivery or contact you for alternate arrangements.

7. What are the shipping charges applicable on my order?

We are pleased to offer FREE shipping on all domestic and international orders. There are no hidden charges—the price you see at checkout is the final amount you pay. Our mission is to make wellness accessible and affordable, which is why we have eliminated all shipping costs to ensure a smooth and cost-effective shopping experience for every customer.

8. Delivery Information

All deliveries are made to the address specified by the customer at the time of placing the order. Please ensure that your delivery address, contact number, and email ID are accurate and up to date to avoid any issues in receiving your shipment.

In case an incorrect address is provided or if the recipient is unavailable during delivery, the courier company may attempt redelivery or return the order to us. For any assistance regarding redelivery, you can reach out to our helpdesk, and our team will be happy to support you.

9. Notification of Changes in the Shipping and Delivery Policy

Evoking Health Nutraceuticals Private Limited reserves the right to update or modify this Shipping and Delivery Policy at any time, without prior notice. Any revisions will be posted on this page, and the updated version will include the date of revision. We encourage customers to periodically review this page to stay informed about any changes to our delivery practices or timelines.

10. Contact Information

If you have any queries, feedback, or require assistance regarding shipping or delivery, please feel free to get in touch with us:

• 📞 Helpline: +91 9212463103
• ✉️ Email: support@evokinghealth.com